Refund Policy

Effective Date: 29/10/2025

At MyTechHero, we stand by the quality and integrity of our on-site and remote tech support services. We aim to ensure every customer is fully satisfied with the service they receive.

However, if something doesn’t meet expectations, we’re here to make it right.

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Eligibility for Refunds

Refunds may be provided under the following conditions:

• A service was not completed as described or agreed upon.

• There is a verified technical error caused by MyTechHero that remains unresolved after a reasonable attempt to fix it.

• The issue falls under the Consumer Guarantees Act 1993, where services must be delivered with reasonable care, skill, and within a reasonable timeframe.

 

Refunds will not be granted for:

• Customer-caused issues (e.g., tampering, neglect, or third-party interference after service).

• Situations where the service was fully rendered but the result did not meet personal expectations beyond reasonable technical limits.

• Missed appointments without at least 12 hours’ notice (unless exceptional circumstances apply).

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Partial Refunds and Rework

In some cases, a partial refund or complimentary re-visit may be offered instead of a full refund.
This will be assessed based on the type of service, time spent, and materials used.

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Process for Requesting a Refund

1. Contact us within 7 days of service completion at [your email address] with your service details and reason for the request.

2. We will review your case and may request supporting information.

3. If approved, refunds will be processed via the original payment method within 5–10 business days.

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Travel and Add-On Fees

Travel or add-on service fees (such as PC cleanouts or extended visits) are non-refundable once the service has commenced.

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Contact Information

For any refund or service concerns, please contact:
📧 support@MyTechHero.co.nz
📞 (+64) 022 039 5726
📍 Wellington, New Zealand

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